Moxy Web Studio / Legal

Moxy Web Studio · Legal

Privacy Notice

Effective October 7, 2026. Moxy Web Studio · Moxy Solutions, #2044, 207 W Millbrook Road, Suite 210, Raleigh, NC 27609 · hello@moxywebstudio.com

This Privacy Notice explains how Moxy Web Studio collects, uses, and shares information for Moxy Web Studio.

Contact:
Moxy Web Studio
Moxy Solutions, #2044, 207 W Millbrook Road, Suite 210, Raleigh, NC 27609
hello@moxywebstudio.com

1. What this notice covers

This notice covers our Moxy Web Studio website, lead forms, preview links, private order pages, photo upload pages, AI receptionist, email/support communications, checkout/payment flow, domain help, hosted website setup, and related customer service.

2. Information we collect

Information you give us

We may collect:

  • your name;
  • business name;
  • business website;
  • email address;
  • phone number;
  • business address;
  • business category/type;
  • services, menu, pricing, hours, tagline, social links, notes, and other site details;
  • domain name or domain preference;
  • logo files;
  • photos and image files;
  • menu/price-list photos;
  • PDFs or other files you upload;
  • support requests;
  • change requests;
  • proof approvals;
  • cancellation/refund requests;
  • messages you send through email, chat, support desk, or forms; and
  • any other information you choose to provide.

Information from your business's public web presence

To prepare a preview or website, we may review or use information from:

  • your existing website;
  • your public Google Business Profile;
  • public business listings;
  • public contact pages;
  • maps/listing data;
  • public photos or facts that appear to belong to your business; and
  • similar public sources.

We use this to draft a preview, confirm business facts, and avoid inventing contact details.

Uploaded photos, logos, and documents

If you upload photos, logos, menus, price lists, sign photos, PDFs, or other files, we store and use them to build, revise, support, and deliver your site.

We may convert or resize images so they work on the website. For example, phone HEIC images may be converted to JPEG.

If you upload a menu or price-list photo, we may use software or AI tools to read text and prices from the image. You must check the result and correct anything that was misread.

If you upload a sign photo, we may use it to help recreate or draft logo concepts.

Google listing photos

If your business has photos on its Google listing, we may show you an option to use photos that appear to have been uploaded by your business.

We do not intentionally import reviewer/customer photos from your Google listing.

We only import your Google listing photos after you tap the button or ask the AI receptionist/team to use them.

AI receptionist messages

Our order page may include an AI receptionist. It can collect details for your site, record change requests, note support needs, request a callback, and hand off to a person.

The AI receptionist may see relevant order details such as your business name, email, chosen design, plan label, uploaded-photo count, missing checklist items, previously provided details, verified Google profile facts, support history, and recent conversation messages.

The AI receptionist does not take payment information, quote final prices, promise dates, approve refunds, decide disputes, or give legal/tax/professional advice.

Payment information

Payments are handled by Stripe, our payment processor.

Card details go directly to the payment processor and are not stored on our servers.

We may receive and store payment status, payment reference, plan, amount, tax, refund status, and related checkout records needed for service, support, and accounting.

A payment marked as a test on the order page is not a real charge.

Email information

We use Resend to send emails such as acknowledgements, preview links, order links, photo links, proof links, revised proof links, support replies, and status messages.

We may log email recipient, subject, send status, message ID, error reason, tag, and timestamp. We do not intentionally log email API keys.

Domain information

If you ask us to check or register a domain, we may use Porkbun and related DNS/registrar tools to check availability, register a domain, set A records, enable privacy where available, renew the domain, or transfer the domain to you on request.

We may store domain choices, availability results, registration status, DNS status, renewal status, transfer status, and related support notes.

Website analytics

We use Google Analytics on our public pages, such as the home page and help guides, to count visits and see which pages people use. It sets cookies and collects information such as pages viewed, approximate location, device and browser type, and how you arrived at the site. We do not use it on private order pages and do not send it your name, email, or order details.

3. How we use information

We use information to:

  • receive and respond to leads;
  • build website previews;
  • send preview links;
  • create private order pages;
  • collect site content and photos;
  • create drafts, proofs, revisions, and final sites;
  • host websites;
  • operate contact forms;
  • process payment status and accounting records;
  • provide support;
  • handle cancellation/refund requests;
  • check and register domains;
  • maintain DNS, SSL, backups, monitoring, and uptime;
  • send service emails;
  • prevent fraud, abuse, spam, security incidents, and unauthorized access;
  • keep internal business records; and
  • comply with legal, tax, accounting, dispute, and operational obligations.

4. How we share information

We may share information with service providers and tools that help us operate the service, including:

  • Resend for email delivery;
  • Stripe for checkout, payment, and refund handling;
  • Porkbun for domain registration, DNS, renewal, and transfer support;
  • Google services for business-profile facts, Places data, and owner-attributed listing photos after customer request;
  • Google Analytics for counting visits to our public pages;
  • hosting, DNS, backup, monitoring, and security providers;
  • AI tools used to draft, build, revise, extract text from photos, generate logo concepts, or assist the receptionist/support flow;
  • support, accounting, legal, tax, and compliance reviewers; and
  • authorities or other parties when required by law, dispute process, security need, fraud prevention, or to protect rights.

We do not sell customer personal information.

5. Public websites and customer content

Information you approve for your website may become public. This can include business name, address, phone, email, hours, services, menu, prices, photos, staff/team photos, social links, map links, and other business details.

Do not give us information for the website unless you are allowed to publish it.

6. Data retention

We keep information as long as needed to provide the service, maintain records, resolve disputes, meet tax/accounting/legal obligations, support hosted websites, maintain domain records, and protect against fraud or abuse.

In practice:

  • lead/order/support records: keep while active and for a reasonable business-record period after closure;
  • uploaded files/site assets: keep while needed to build, host, deliver, support, or provide a zip hand-off;
  • email logs: keep for support and deliverability records;
  • payment/domain records: keep as needed for accounting, tax, refunds, disputes, renewals, and transfers.

7. Security

We use reasonable technical and organizational safeguards for a small-business web studio workflow. No internet service is perfectly secure.

Do not send sensitive personal information, payment card numbers, passwords, government ID numbers, health details, legal case details, financial account details, or private customer information through the order page, chat, support, or email unless we have specifically asked for it through an approved secure process.

8. Your choices

You can contact us to request access, correction, deletion, or export of information, subject to legal, tax, accounting, security, operational, and contractual limits.

You can cancel hosted service under the Refund and Cancellation Policy.

You can request domain transfer where available under the Terms of Service.

You can decline to import Google listing photos and instead upload your own photos.

You can stop using the AI receptionist and contact us by email instead.

You can opt out of Google Analytics with Google's browser add-on (https://tools.google.com/dlpage/gaoptout) or by blocking cookies in your browser.

9. Children

Moxy Web Studio is for businesses, not children. Do not use the service to submit information about children unless reviewed and approved for a specific lawful business need.

10. Changes to this notice

We may update this Privacy Notice. The posted version shows its effective date at the top.

11. Contact

Privacy questions:

Moxy Web Studio
Moxy Solutions, #2044, 207 W Millbrook Road, Suite 210, Raleigh, NC 27609
hello@moxywebstudio.com